ASSISTANCE
CONCIERGERIE
DE VOYAGE
USA.CANADA
CHOOSE A LOCAL EXPERT FOR YOUR CUSTOMERS
OUR INDUSTRY HAS BEEN THRILLED. YOUR CUSTOMERS NEED REASSURANCE MORE THAN EVER. WE TRAVEL DIFFERENTLY AND WE ARE REQUIRED TO RESPECT NEW MEASURES, TO PREPARE OURSELVES BETTER.
WELCOME WEST IS A NON-INTRUSIVE AND PERSONALIZED ASSISTANCE FOR YOUR CUSTOMERS DURING THEIR STAY IN THE UNITED STATES.
WHY CHOOSING WELCOME WEST?
Assistance and Conciergerie Welcome West are 100% Made in the USA French-speaking services.
This means that each intervention is personalized, human and handled in the United States by a local expert (no exotic call center or chatbot that depersonalizes the relationship with your client).
Optionally, your customers can contact us via a simple Chat (WhatsApp/Messenger), a free call or email for any questions or requests for assistance during their stay.
Many will already be familiar with our services, thanks to our "Welcome Message" which they will receive as soon as they land on American soil (optional).
OUR PRIORITIES
Never less than 95% immediate response rate
Process 100% of interventions as soon as we receive them
Provide exemplary efficiency thanks to our expertise in the USA and our knowledge of the file
Personalize the relationship with your client
Guarantee perfect communication between your client and our service
Keep you updated on a daily basis of the interventions in progress and/or carried out
THE ADVANTAGES FOR YOUR CUSTOMERS
A welcome message to create a bond upon arrival on American soil
A local French-speaking expert available
Available 7 days a week from 8 a.m. to 8 p.m. anywhere in the USA*
A human and personalized contact (no chatbot, no call center)
A dedicated and priority 911 email for emergencies
Immediate and non-intrusive contact via WhatsApp and/or Messenger
A free local number to reach us
YOUR ADVANTAGES
No need to be available on off schedule when your customers are on American soil, we take over.
A team of French-speaking experts who have been living in the United States for years.
We take care of the confirmations of transfers, activities of your customers.
Daily collaboration. We keep you informed via a report of the help provided to your client.
A fixed cost including 5 people or up to 12 people for a group package.**
The guarantee of entrusting your customers to a handful of local experts while maintaining a single POC.
A complete follow-up of our interventions as long as your client is in the United States.
Competitive prices adapted to professionals and decreasing according to volumes.
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OUR SERVICES
Assistance & Concierge in French 7 days a week
Meet & Greet in French (Los Angeles, New York, Miami, Orlando or Tampa)
Baggage transport (Georgia and Florida)
Assistance and Group Concierge
VIP Concierge - 24 hours a day
Tailor-made concierge service (white label, dedicated number, 24 hours a day)
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* Reduced schedule on Hawaii and Alaska (excluding VIP)
** Pricing on request for groups of more than 12 people